DIVAIN | Equivalence Perfumes

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RETURN

DIVAIN offers its customers the possibility of returning their orders. If you are not satisfied, we will refund your money.

However, due to health and hygiene protection reasons, we do not accept the return of unsealed products. Therefore, DIVAIN offers the TRY & BUY service, which gives you the possibility of testing your chosen 100 ml perfume in sample format to be able to try said perfume. All purchased 100 ml perfumes include a free 3ml sample.

We do not accept returns of the following products:

SAMPLE PACKS (SAMPLE SET)
ACCESSORIES
DISCOVERY SET
SAMPLES
DIVAIN HOME

In order to exercise their right of withdrawal, the consumer must inform DIVAIN by the means they consider appropriate (mail, email, web chat, never by phone due to the fact that a request has to be recorded in writing).

Right of return request

The customer has a period of 30 calendar days to exercise their right of withdrawal, counting from the date of receipt of the item / s. It is not necessary to indicate a reason for the exercise of the right of withdrawal. For greater agility in the processing, we appreciate that the client follows the procedure detailed below, although it is not mandatory for the compliance of the rights contemplated in this section.

Return conditions for returns, the customer has 30 calendar days to request a return. This can take place via 2 methods:

1.- You pay 3.95 £ GBP for the cost of return shipping.

2 - You can choose to receive the amount of the returned items as a voucher for our shop.

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