Shipping Policy

divain. guarantees its customers home delivery with signature confirmation. The originating courier agency responsible for transit up to the arrival in the United Kingdom is GLS. Once the order clears customs in the UK, Royal Mail will handle delivery for packages weighing less than 5 kg, while Parcel Force will manage packages over 5 kg. From the moment the customer places an order, they will receive tracking numbers for GLS and the UK local delivery agency via the order preparation confirmation email to track their shipment.

If a customer requests a delivery change with the agency during transit, this will not be subject to a claim, and divain. will not be liable for non-delivery, loss, or theft of the order if the customer authorizes the agency to leave it in a specific location (e.g., mailbox, with another person, alternative address, garden, balcony, etc.).

In case the customer wishes to modify the delivery during transit, divain. recommends directing the package to a pickup point offered by the courier agency, as this ensures divain. can file a claim in the event of non-delivery.

If the agency is unable to deliver the package to the indicated address due to absence or other issues, they will notify the customer via email or SMS, prompting them to schedule the delivery themselves. Additionally, a delivery attempt notice will be left in the mailbox or on the door. If no instructions are provided, the package will be deposited at the nearest post office, where it will be held for up to 10 days. If the customer does not collect the package within this timeframe, the courier agency will return it to our warehouse. Orders returned to our warehouse due to the customer’s failure to collect or multiple failed delivery attempts (more than two) will not qualify for a refund of shipping costs, except in cases of claims, lost orders, or agency errors.

You can track your order via the tracking page on our website under the menu "My Orders" > "Track My Order" at https://shopify.com/54038855867/account.

TRANSPORT AGENCIES AND SERVICES

HOME DELIVERY for orders up to 5 KG: GLS & Royal Mail

• GLS: Track your parcel here
• Royal Mail: Track your item here

HOME DELIVERY for orders over 5 KG: GLS & Parcel Force

• GLS: Track your parcel here
• Parcel Force: Track your item here

DELIVERY TIMES

Deliveries to the United Kingdom are made within 3 to 7 working days, depending on the local UK agency handling the delivery:

• GLS & Royal Mail: 3 to 5 working days (orders under 5 kg).
• GLS & Parcel Force: 3 to 7 working days (orders over 5 kg).

If the customer provides incorrect or invalid contact information, neither divain. nor the courier agencies can guarantee delivery within the specified timeframes. Additionally, the customer will not receive tracking updates and will only be able to view the shipment status via the provided tracking link. Delays caused by incorrect contact information are not eligible for claims.

PLEASE REVIEW YOUR CONTACT DETAILS BEFORE CHECKOUT TO ENSURE TIMELY DELIVERY.

DELIVERY AREAS

Deliveries are made to:

• England
• Wales

SHIPPING COSTS

divain. structures shipping costs based on minimum order value segments:

Enjoy free shipping on orders over €40, provided the final amount, after applying discounts and promotional codes, is equal to or greater than this amount.